FAQ
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What are your hours?:
Sun-Mon: Closed Tues-Sat: 10-6
Our hours will fluctuate a little seasonally. (Delivery hours are shortened in the Fall/Winter when it gets dark early.) Additionally, Friday and Saturday tends to be hectic as most events are on the weekend. We do our best to catch up on our messages on Monday and Tuesday.
Reserving Your Date:
The Sweetest Things creates all of our desserts to order, and that means we need time. We recommend placing orders for custom cakes and desserts at least 48 hours in advance. Wedding cake orders must be placed at least one month in advance of your wedding day to allow for proper planning. We will do our best to accommodate last- minute requests, but we cannot guarantee availability.
Orders over $250 must be secured with a 50% deposit. All other orders must be paid in full at the time of order. All balances are due 14 days before delivery. Payment may be made in cash or by credit card.
Design:
Bring us all of your ideas! We LOVE customization! We’ll happily create whatever flavor/ style combinations you can think of, within reason. You deserve to have the event of your dreams, and we will do our best to create whatever design you like. Some design elements like sugar flowers or fondant work require several days to create. All changes to the original order must be made in writing (email or text are fine) by the date of final payment in order to allow enough time to complete any additional work.
Delivery:
We deliver all around the Triangle. Delivery within 15 miles of Cary is included with all orders $100 or more. Beyond that (up to 30 miles) we charge a $15 flat fee. For orders and events outside of this range we will provide a price based on availability and mileage, calculated at $.55/mile round- trip. For holiday deliveries we charge an additional $30 fee.
We will make sure you receive your order in good condition, and that it is set up safely, where applicable. The Sweetest Things cannot accept responsibility for items not stored or handled properly. All that butter is heavy and temperamental! You are responsible for providing a sturdy table and optimal room temperature of 72 degrees or below.
Cancellations:
We understand that things happen and plans change. Cancellations must be made 14 or more days prior to delivery in order to receive partial refund (50%) of monies paid. No refunds will be issued for cancellations made with less than 14 days notice.
Why do you keep part/ all of the deposit?
Several reasons, but mostly to offset our costs. If you book a large party or wedding, (OR a complicated cake) we block most or all of our day off for you so that we can make your day extra special. If you have to cancel, we are left trying to recoup that income. (If we ARE able to fill your time slot, we DO refund your deposit, minus the cost of supplies purchased.)
That brings us to the other main issue, which is supplies purchased. Since most of our orders are tailored to the details of your event, we often have to buy special tools or ingredients ahead of time. The portion of your deposit that we keep helps to offset these costs.
Refunds:
We want you to be happy every time you have one of our treats. If you are ever dissatisfied, please let us know as soon as possible. Partial or full refunds are decided on a case-by-case basis.
Borrowing our stands/ displays?:
We don’t typically charge for this, as long as you return our things. We will make arrangements for return (normally this is decided when final payment is made). If we do not receive our stands in good condition and in a timely fashion, we will assess a replacement fee. (Starting at $50)
